FAQ

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at sales@rhotronix.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via sales@rhotronix.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

We cannot send our packages marked as a gift as this is illegal. All packagaes sent out to international customers will have the contents of the order declared to the agencies handling the packages.

Our prices do not include local taxes, duties, value-added taxes, or any other charge you may receive when your package arrives. Please consider all fees before placing your order. You will have to pay them once your package arrives. We cannot refund you if you change your mind .Make sure you know your country’s laws before making a purchase with us. For information specific to your region, contact your local customs office.

 

You can absolutely return your item to us, within 30 days after receiving it, as long as it’s undamaged and unsued. Unfortunately, we don’t offer exchanges.

Please contact our customer service team via sales@rhotronix.com. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via sales@rhotronix.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition. We reserve the right to refuse if we believe that a device was improperly used or has been damaged by the end user.