What payment methods do you accept?
We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment by eCheck or ACH transfer and must be done by contacting sales support email@example.com. Please note that when paying with eCheck or ACH, we only ship the items if the payment has cleared.
Where is my refund?
We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed. If you have paid with eCheck or ACH, please let sales support know and we will send back the money through the same or similar means of original payment.
Ordering and delivery
Can I place an order without creating an account?
Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account.
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at firstname.lastname@example.org just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Why has my order been canceled?
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via email@example.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.
Can I alter my order?
When will my order arrive?
Can I track my order?
What about Customs, Duty, Taxes, etc?
We cannot send our packages marked as a gift as this is illegal. All packagaes sent out to international customers will have the contents of the order declared to the agencies handling the packages.
Our prices do not include local taxes, duties, value-added taxes, or any other charge you may receive when your package arrives. Please consider all fees before placing your order. You will have to pay them once your package arrives. We cannot refund you if you change your mind .Make sure you know your country’s laws before making a purchase with us. For information specific to your region, contact your local customs office.
Can I return or exchange an item?
You can absolutely return your item to us, within 30 days after receiving it, as long as it’s undamaged and unsued. Unfortunately, we don’t offer exchanges.
How do I return an item?
Please contact our customer service team via firstname.lastname@example.org. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.
My order has arrived but it’s not as I expected. What can I do?
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via email@example.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition. We reserve the right to refuse if we believe that a device was improperly used or has been damaged by the end user.